I have an issue with Williams-Sonoma and its sister companies that you might want to hear about and please feel free to share your own experiences. Like many of you, in the past few years I have done much of my shopping online. Williams-Sonoma, WS Home, Pottery Barn, PB Kids are all online stores I have bought from and I have had issues with the delivery of each and every purchase of their products... from damaged merchandize, to missing parts, to wrong selections... the spectrum of their inability to provide quality has no limits.
Of all of these, WS Home has the highest price point. One would assume the company would be interested in providing the best product and service to their high end customers. This has NOT been my experience.